We are the definitive source of customer information for all passenger rail services on the National Rail network in England, Wales and Scotland. NRE is part of the Association of Train Operating Companies (ATOC), which is responsible for providing business services to the Train Operating Companies. We handle an average of two and a half million journey planning enquiries every week day through our contact centre, mobile, apps, website and through information services supplied to 3rd parties.
We offer journey planning, ticket sales, real time information, fares information and a range of rail-related information to rail customers. National Rail Enquiries has evolved from a contact centre business to a multi-channel award-winning customer service provider. Here's a snapshot of our success story. Customer feedback is important to us. Did you know that last year alone over 72,000 customers took part in surveys to tell us what they liked and disliked about our service?
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